Medical Records Support

Keep records requests moving with virtual administrative support for litigation and insurance teams.
Click-Hire helps your team request, organize, and track medical records from start to finish, including timely follow-up on outstanding requests. Records stay on schedule and your attorneys and claims professionals get the documents they need without chasing providers themselves.

 

Support throughout the records workflow

 

Records request coordination
Requests are prepared and sent according to your team’s instructions and your required authorization process. Your virtual professional tracks each request from submission to completion, so you always know which providers have been contacted and what was requested.

 

Follow-up on outstanding requests
Request status is monitored, and record providers are followed up with on a schedule your team sets. Items that remain outstanding are flagged for your team, so delays are caught early rather than discovered at the time a demand or deadline is due.

 

Records organization
Received files are organized using your team’s naming, filing, and matter-management procedures. Each file is placed where your team expects it, so records are easy to locate and review when you need them.

 

Status tracking and updates
A request log is maintained for each matter, showing what has been requested, what has arrived, and what still needs attention. Progress updates are shared with your team on the schedule you choose, giving you a current view without having to ask.

 

How we get started
Tell us about your workflow, the responsibilities you want to hand off, and the hours you need covered. We source and assess candidates for the role’s skills and experience. Once a professional is selected, we set up their systems access and deliver five days of training before placement. Your records procedures and matter-management system are reviewed during onboarding, so your virtual professional works the way your team already does.

 

Prepare the workflow together
Before work begins, we review your authorization requirements, confidentiality obligations, supervision structure, and system access. You decide who approves access and how requests are escalated. Virtual professionals work under written agreements that include confidentiality obligations. For your privacy and the privacy of the people whose records you handle, please leave patient names, medical records, and case details out of your initial inquiry. We’ll cover those requirements in full during your consultation.

 

Let’s discuss your records support needs
Email info@click-hiresvc.com or call +1 804-506-5992. Tell us about your current records workflow, including your approximate request volume, the providers you most often work with, and the hours you need covered. We’ll follow up to schedule a consultation.